Frequently Asked Questions

Does the transcript 100% accurate?

No, the accuracy of automated transcripts are almost there (but not quite yet).
Sometimes the algorithm doesn't quite accurate. But you can help it to maximize it's accuracy by recording good audio quality.

How much does it cost?

TheTranscriber price is very simple, you pay for what you use. The price for one minute of automatic transcription is 0.15 $ Includes VAT

Which languages do you support?

We currently support Afrikaans, Gulf Arabic, Modern Standard Arabic, Simplified Chinese, Traditional Chinese, Danish, Dutch, Australian English, British English, Indian English, Irish English, New Zealand English, Scottish English, South African English, US English, Welsh English, French, Canadian French, Farsi, German, German Swiss, Hebrew, Indian Hindi, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Brazilian Portuguese, Russian, Spanish, Spanish US, Tamil, Telugu, Thai, and Turkish

Which file formats do you support?

We support the file formats: mp3, mp4, m4a, wav, wma, wmv, flac, webm, mpg, mp2, mpeg, mov, avi, flv

Is it a fully-automated system?

Yes, TheTranscriber converts audio to text using cutting-edge artificial intelligence.

How do I improve audio quality?

Automatically transcribing works best with high quality audio. There are several things you can do to improve the audio quality:
Record using good microphone
Recording audio in quiet environment generates good audio quality
Speakers talking loud and clear and not talking over each other

Can I export the transcript?

Yes, we support exporting to file formats: DOCX, SRT

Are my audio/video files private and secured?

Yes, we are very serious about data security. We are using secured servers to keep your data safe and private.

Can I get a refund?

No, we are sorry, but due to fixed prices we have for running our servers, we will not be able to refund.
But, our system is built in a way, which you can test the results of transcribing a short part of your file to minimize your costs.